Most of our packages are shipped via UPS. We do not ship to PO Boxes, APO, and FPO's.
We offer free ground shipping to the contiguous US on full-priced dresses. All time frames are given in business days (M-F). We do not ship on Holidays.
Domestic is 2-4 Business Days. Expedited is 3 Business Days.
We offer free ground shipping to the contiguous US on full-priced dresses.
Expedited shipping method costs will be determined in your shopping cart once you have entered your shipping address.
The estimated delivery date for in-stock items is 3-5 business days. If the item is not in stock in our store, but can be ordered from the designer - it may require additional processing time (up to 2 weeks)
Do you ship internationally?
No. Unfortunately, we do not offer international shipping at this time.
Each designer tends to have a specific size guide, and not all designers follow size guides you normally refer to for sizing. We highly recommend reviewing the size guide listed on the specific designer dress brand of choice before making your special occasion dress purchase. As a general rule when in doubt of a size option, always chose the larger size. It's easy to take a dress in, but nearly impossible to add width.
Your store credit can be used on any product and are valid for six months from issuance. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied. Items purchased with store credit as payment are final sale and non-returnable.
Given the time for transit, we extend the RA period to 10 business days. Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return.
BQG accepts no risk of merchandise loss due to international shipment.
If you want to exchange your item for another size just email email@example.com. One of our team members will be happy to place a new order for you and provide an RMA for your previous purchase following our standard return policy.
Order Cancellation, Damaged Product, Disputes, & Refused Packages
If you wish to cancel your order after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies. Customer has 24 hours after delivery to inform us if and products they received are damaged or has a defect, any refused shipments will incur a 25% penalty and issued a store credit. Any bank disputes resulting in store credit reactivation will incur a 30% reactivation fee and be re-issued remaining store credit immediately upon confirmation of bank resolution by customer.