General Return Policy
If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable.
To return an item(s) please email: firstname.lastname@example.org to obtain your Return Merchandise Authorization (RMA) which our support team will provide for all authorized returns. Once you receive your RMA number send your return items back for return using insured UPS or FedX for safe receipt.
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.
Swimwear items must have all original tags and hygienic liners still attached.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from email@example.com If shipping was complimentary at checkout, original freight/handling cost will be deducted.
Any returns which are received after 5 days of receiving your RMA will be accessed a 20% late fee.
Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.
Any returns which apply coupon codes or promotion code at purchase will be deducted a 20% penalty and issued a store credit.
We do not accept returns after 14 days.
Your store credit can be used on any product and are valid for six months from issuance. To use your store credit, simply sign into your account, and checkout as you normally would. At the payment step of checking out, your store credit will automatically be applied. Items purchased with store credit as payment are final sale and non-returnable.
Given the time for transit, we extend the RA period to 10 business days. Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return.
BQG accepts no risk of merchandise loss due to international shipment.
If you want to exchange your item for another size just email firstname.lastname@example.org. One of our team members will be happy to place a new order for you and provide an RMA for your previous purchase following our standard return policy.
Order Cancellation, Damaged Product, Disputes, & Refused Packages
If you wish to cancel your order after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies. Customer has 24 hours after delivery to inform us if and products they received are damaged or has a defect, any refused shipments will incur a 25% penalty and issued a store credit. Any bank disputes resulting in store credit reactivation will incur a 30% reactivation fee and be re-issued remaining store credit immediately upon confirmation of bank resolution by customer.
Sale Products | Bridal & Quinceanera Gowns | Custom Order Dresses
We do not accept Sale, Discount, or Mark Down product returns. All products sold with a discount are Final Sale and non-returnable. Custom order, Bridal & Quinceanera Gowns are subject to a 50% restocking fee and issued store credit.